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Yes – We are OPEN FOR BUSINESS during the COVID19 Lockdown. All orders will still be processed and dispatched according to the below Terms. We have plenty of stock, so please don’t hesitate to place your order online during this time, and THANK YOU for continuing to support a 100% AUSTRALIAN BUSINESS.
All domestic orders received by 12pm (AEST) will be dispatched that same day*, orders received after this time will be dispatched the following day* including express shipped items.
All international orders require 1 business handling day before dispatch.
*excluding Weekends and Public Holidays in Victoria, Australia
You should expect to receive an email updating you on the Tracking of your parcels through Australia Post once dispatched.
Australian Domestic Deliveries:
Items under 22kg are shipped with a tracked Australia Post service out of Melbourne with Signature on delivery. Standard Australia Post delivery times are applicable.
Items over 22kg including Coptrol 20L and Algae Skimmer 1.52 are shipped via a courier service.
Express Shipping is available at Checkout at an additional cost.
To take full advantage of the Australia Post and courier tracking and delivery notification service (where available) you should provide both a mobile contact number and an email address with your order.
For International Export Deliveries (outside of Australia):
This item will be shipped using a tracked international Australia Post service linked to the international mail service in your country OR an equivalent UPS service.
For International orders (outside of Australia), it is critical that you provide the full and correct delivery address, a local country contact phone number and email address. This service does not allow for your countries local import taxes, duties or other costs associated with customs clearances if applicable, check your local requirements.
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